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Software:

Our Exam Preparation coursework and software is considered intellectual material and we have no control over how committed the purchaser is to passing the exam, therefore we do not offer refunds on our prep courses without proof that the customer studied as referenced in our guarantee and still didn't pass. Our program, once purchased, is valid for 12 months.We provide all minor updates at no charge. If a major update, ie change of exam type occurs, we will provide the new course at no charge for customers having purchased within 90 days of the exam conversion date (customer pays shipping cost only). Customers having purchased within the past 6 months prior to conversion will be eligible for a 50% discount on the new material. All others must order the new course.  

Books:

We will accept returns on books within 30 days of ordering, provided they are 100% clean and not marked on or damaged, as determined at our warehouse. Please contact us to get a return authorization number prior to returning any books.

Shipping/Handling charges are not eligible for refund.